Who to call if system crashes in the middle of a trade

General Discussions
1

HI,

Basic question. I use the desktop system, trading with an ATM strategy using OCO strategy. As I understand it the OCO portion of the trade resides on my system. So if my system crashes or power goes out etc. I will still be in the trade as that is on ninjabroker side but now without any stops. Who do you call to get out of the trade?

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2

Use phone APP that has separate data connection and runs off batteries.

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3

To best assist clients, please use the Trade Desk for emergencies and live orders only. Please be prepared to provide your NinjaTrader Brokerage account number. For urgent inquiries, contact the Trade Desk at 312.423.2234.

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4

I enable server side ATM’s on mine. This ensures that the OCO bracket orders reside on the server in case I have a data outage. You can find details about that setting here:

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6

This :index_pointing_up: :index_pointing_up: :bullseye: exactly the reason I have the app.

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