I wrote support regarding this concerning situation on the forum and I received a good and prompt answer from support that may be good. Kimberly from support provided this email scriptingsupport@ninjatrader.com which I definitively like more than a general support@ninjatrader.com. It remains unclear why the search is improved but now we won’t be able to search through the answers that they’ll give to their customers and I’ll ask.
But unless the user takes the email response and posts the issue and the solution every single answer is done on a one on one basis… so no searchable database of answers, problems or solutions. Just an enormous backward step.
And can you imagine answering the same issue over and over and over…
1 Like
See here for AI response from Support:
It does say ‘copied to Support’ so we’ll see if that brings any ‘real’ intelligence
For completeness - no reply from Support
This AI support is terrible, only going to see more and more companies going this way sadly.