I am not able to live trade.
When placing an order via NT8 desktop, I get this message:
######, Account is incorrect or not specified. affected
Order: Sell 2 StopLimit @5901.25 x 5901
I also see in the logs this message:
There was a problem subscribing to market depth for ES JUN25 Symbol is inaccessible
My current market data plan is:
CME Bundle Top of Book (Level 1)
Can you help in getting these issues resolved?
I believe “Market Depth” is only available with Level 2 data. So, perhaps something you have open or turned on is requesting Market Depth data, but it isn’t available with your subscription. Maybe you have SuperDOM open?
For placing a trade, have you selected an account? In the screenshot below, there are two arrows, depending on how your placing your trade, make sure you’ve selected your account.
Thanks for the reply.
No SuperDOM is open. I am chart trading, and yes, Chart Trader is open.
My account number is displayed under the ‘Account’ label.
I do have a ticket out to NT support but haven’t heard back from them yet.
FYI
I received a response for NT support. My account was placed on restricted mode because of a login issue. Getting it sorted out now. 
