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Ninjatrader Web Platform issue

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DoAndBecome July 2, 2026, 2:05pm 1

Hello,

I am posting here as I don’t know where to turn. This is a WEB TRADER issue as I stopped using Ninjatrder a few weeks ago for myriad reasons. For a few days I had a 30 unit BTC short position with a GTC stop quite far from the market. At precisely 5 PM June 30 my position was closed at a price BTC never traded, about 1,500 above the market, costing me around $6,000. There are no other platforms that show a trade any where near that price at that time. The fill times are at 5:33pm..! I opened a case with Ninjatrader and so far they have ignored the case, promising each day it is being investigated and I should hear back soon.

I fully understand in Forex markets it’s best to remove stops when spreads change due to market events and when markets close but I don’t think that applies here.. I have traded futures for over 20 years.

To say I am upset is an understatement. I am threatening closing my account and filling a complaint if not resolved. Thanks for any input.

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