We’re excited to introduce our new and improved forums as part of the launch of developer.ninjatrader.com. Our community has moved from forum.ninjatrader.com to this new platform to provide you with enhanced features and a better overall community experience.
Action Required: To continue participating in the forums, you’ll need to create a new forum account. Please note that your old forum username and password will not work on the new site. Our new forums utilize OAuth and are integrated with an enhanced single sign-on system. This means you can conveniently log in using the same username and password as your brokerage account.
Community-Driven Support: These forums are now community-driven and will no longer be monitored by our customer service staff. We encourage you to engage with fellow traders and developers to share insights, ask questions, and collaborate on all things NinjaTrader.
Need Support from Our Team? If you require assistance from our customer service team, please visit our new Support Center at support.ninjatrader.com. Our team is ready to provide you with the help you need.
Thank you for being a part of the NinjaTrader community. We look forward to your continued participation and contributions in our new forums!
1. Why do I need to create a new forum account?
Our new forums at developer.ninjatrader.com are built on an updated platform with enhanced security and features. Thanks to our new single sign-on system utilizing OAuth technology, you no longer need to manage multiple username and passwords. Due to this upgrade, we could not migrate user accounts from the old forums. You’ll need to create a new account using the same username and password as your brokerage account,
2. Will my old posts and post counts be transferred to the new forums?
No, your previous posts and post counts will not be migrated to the new forums. All users will start fresh with zero posts. We encourage you to continue contributing by sharing your knowledge and engaging in new discussions. The old forums have a wealth of information that will remain available and searchable.
3. Do I need to set up my profile again?
Yes, you’ll need to set up your profile on the new forums. This includes updating your avatar, signature, and any other personal details you wish to share with the community.
4. What will happen to the old forums?
The old forums will remain accessible at forum-legacy.ninjatrader.com. You can still view past discussions and resources. Once the migration has progressed we plan to switch the old forums to read-only mode so that they can be used for reference only.
5. Are the new forums monitored by NinjaTrader customer service staff?
No, the new forums are community-driven and are no longer monitored by our customer service staff. We encourage members to support each other by asking questions and sharing insights.
6. How can I get support from the NinjaTrader customer service team?
If you require assistance from our customer service team, please visit our Support Center at support.ninjatrader.com. Our team is ready to help with any inquiries or issues you may have.
7. Can I still access my old private messages and subscriptions?
Unfortunately, private messages and subscription settings from the old forums will not be available on the new platform. We recommend saving any important information from your old account before transitioning.
8. Will there be new features on the new forums?
Yes! The new forums offer enhanced features such as improved search functionality, a modern user interface, and better integration with NinjaTrader services to enrich your community experience. We have focused these forums on building community in our developer ecosystem.
9. How do I log in to the new forums?
Navigate to developer.ninjatrader.com and click on the “Login” button. Use your NinjaTrader brokerage account credentials for seamless single sign-on access.
10. What if I don’t have a NinjaTrader brokerage account?
If you don’t have a brokerage account, you can create a free account to access the forums. Simply sign up on our website to join the community and participate in discussions.
11. Who can I contact if I have issues creating a new forum account?
If you experience any problems while setting up your new account, please contact our customer service team through the Support Center at support.ninjatrader.com.
12. Will the community guidelines change on the new forums?
Our commitment to a respectful and productive community remains the same. Please review the updated community guidelines on the new forums to stay informed about any changes.
13. Can I still access educational resources and tutorials?
Absolutely! The new forums will continue to provide access to a wealth of educational content, tutorials, and community-driven discussions to help you maximize your NinjaTrader experience.
14. Are there changes to how the forums are moderated?
With the shift to a community-driven model, moderation will focus on ensuring respectful interactions and adherence to community guidelines. We rely on members to report any inappropriate content.
15. How can I provide feedback about the new forums?
We value your input! Please share your feedback and suggestions in the designated feedback section on the new forums to help us continually improve.
16. Will there be any impact on third-party developers and their content?
Third-party developers are encouraged to join the new forums and contribute as before. However, they will need to recreate their profiles and re-establish their presence on the new platform.
17. Can I link to old forum posts in the new forums?
Yes, since the old forums are accessible in read-only mode at forum-legacy.ninjatrader.com, you can link to specific threads or posts for reference.
18. What happens to ongoing discussions from the old forums?
Ongoing discussions will not be transferred. We encourage you to start new threads on the new forums to continue any important conversations.
19. How do I customize my notifications and subscription settings on the new forums?
After creating your new account, you can customize your notification preferences and subscription settings in your profile settings to stay updated on topics of interest.
20. Is there a deadline to transition to the new forums?
While there’s no strict deadline, we recommend transitioning as soon as possible to continue participating in the community without interruption.
Thank you for your understanding and cooperation during this transition. We look forward to your active participation in our new community forums!