Hello,
We have several strategies running 24 hours a day and have been experiencing some data feed disconnections where the automatic reconnection is not working. (The last one occurred 30 minutes ago.)
If we manually force a disconnection and reconnection, the connection works correctly.
The log is always the same, as shown below:
2025-10-23 11:11:29:534 (Kinetick) Kinetick.Adapter.Connect.heartbeatMonitor0 lastHeartbeat=10/23/2025 11:10:56.000 lastHeartbeatLocal=‘10/23/2025 11:11:02.374’ nowLocal=‘10/23/2025 11:11:29.534’
2025-10-23 11:11:29:535 (Kinetick) Cbi.Connection.ConnectionStatusCallback: status=ConnectionLost priceStatus=ConnectionLost previousStatus=Connected previousPriceStatus=Connected errorCode=NoError nativeError=‘’
2025-10-23 11:11:29:535 (Kinetick) Cbi.Account.OnConnectionStatus: account=‘Sim101’ fcm=‘’ status=ConnectionLost previousStatus=Connected message=‘’
2025-10-23 11:11:29:600 (Kinetick) NinjaTrader.Gui.ControlCenter.OnConnectionStatus: Provider7 status=ConnectionLost priceStatus=ConnectionLost previousStatus=Connected previousPriceStatus=Connected errorCode=NoError nativeError=‘’
2025-10-23 11:11:29:601 (Kinetick) NinjaTrader.Gui.ControlCenter.OnConnectionStatus.DispatcherInvoke: Provider7 status=ConnectionLost priceStatus=ConnectionLost previousStatus=Connected previousPriceStatus=Connected errorCode=NoError nativeError=‘’
2025-10-23 11:11:29:601 (Kinetick) Gui.ControlCenter.OnConnectionStatus.Adding: provider=Provider7 status=ConnectionLost priceStatus=ConnectionLost
2025-10-23 11:11:29:601 NinjaTrader.Gui.ControlCenter.OnConnectionStatus: foundPriceLoss=True foundTradeLoss=True foundConnectingStatus=False foundConnected=False
2025-10-23 11:11:29:601 NinjaTrader.Gui.ControlCenter.OnConnectionStatus: Status=Disconnecting
2025-10-23 11:11:34:636 (Kinetick) Kinetick.Adapter.ReconnectAll
2025-10-23 11:11:34:643 (Kinetick) Kinetick.Adapter.L1Worker3a
2025-10-23 11:11:34:643 (Kinetick) Kinetick.Adapter.L1Worker3d errorCode=‘10004’ error=‘A blocking operation was interrupted by a call to WSACancelBlockingCall’
2025-10-23 11:11:34:643 Core.Instrumentation.LogActivity: activityType=Adapter errorCode=Panic errorMessage=‘’
Is anyone else having the same issue?
Thanks.
Regards.