Exciting New Beginnings!

General Discussions
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To the incredible NinjaTrader Community,

After many years, I’m writing to share that I’m stepping away from my customer-facing role. This journey has been truly rewarding, and it’s been an honor to assist thousands of you over the years, watching your success stories unfold and learning from our failures.

While I’m not leaving NinjaTrader, I’m transitioning into a new role behind the scenes. This means I’ll no longer be the face answering your questions daily, but rest assured, I’m still part of the team working to make your experience even better!

I want to give a massive, heartfelt shout-out to all the NinjaScript (NS) Superheroes - the brilliant community members who over the years have tirelessly provided samples, test scripts, and expertise on the archived forums; competing with our NinjaTrader staff to make a true community. I have learned so much from your generous contributions over the years, and your efforts are a huge part of what makes this community so strong.

The Future of NinjaScript Support

The great news is that we are focused on making official support resources even better! We have more mechanisms completed and in the works to officially share examples, test scripts, tips, and official direction straight from our support teams on the support site. This will centralize and enhance the help available to everyone.

Notably, NinjaTrader Engineering Support has not gone away. We are staffed, knowledgeable, available, and still producing content. Our support is no longer on the forums. We’ve made the choice to redesign our support to be more intimate, focused, and reactive, while also making the highly valuable insight we gain publicly available for our entire community, not just those with the right search terms for a current stumbling block.

You can already see some of this progress here: https://support.ninjatrader.com/s/article/NinjaScript-Developer-articles

Staying Connected

This was the result of your requests to consolidate the support research we’ve provided to individuals as resource available to all of you.

I’ve made meaningful connections with so many of you, and those relationships don’t end here! While this chapter is closing, I am not gone. I can still be contacted, I’m still with NinjaTrader, and I look forward to seeing the amazing things you all continue to build.

Thank you, from the bottom of my heart, for making this such a wonderful part of my career.

Onward and upward!

Some tips I have for interacting with our support staff:

  • Don’t be afraid to ask questions. This is the most important advice I can provide. Either you learn or we both do. That’s progress baby.
  • If something has gone wrong, provide your full log and trace files. We start our investigation with the startup sequence in your log and trace. Sometimes that’s not in the most recent files.
  • If you have an error, provide the full error message. A screenshot is just fine. A file or text we can copy and paste from saves us time, but it’s no deal breaker.
  • Be reckless try things and break things using Sim accounts. Generally we can always get you back to a fresh start or we’ll learn more and report critical issues.
  • Add debugging prints. If you need assistance with logic, the first thing we will ask for is debugging output. Even if the issue is a bug that’s our responsibility, we’re still going to ask for the debugging output to add to our report. https://support.ninjatrader.com/s/article/Developer-Guide-Debugging-using-Print-and-TraceOrders
  • Reduce, re-use, and recycle. To report a bug, we need the most reduced, bare-bones, smallest script possible that can still reproduce. Our developers are running 10 mph over the speed limit at all times and always appreciate simple, easily reproducible, and concise direction. They don’t want to figure out the steps you took to encounter the issue. Those simplified scripts are good for more than reporting issues. A working example in the bank to use as a template for a future project is worth more than gold (at whatever price it may be trading at).
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@NinjaTrader_ChelseaB Thank you so much for all the help you have provided to so many of us over the years, me included. I’ve learned a ton from you. I wish you the very best in your new role. Thank you again, Brook from Quagensia

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Brook,

I appreciate you took the time to recognize me so quickly. I looked up Quagensia but I had no results. I’m curious who our users are, and especially where our users are.
Please let me know, where are you writing from, and what kind of scripts have you created?

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Hi @NinjaTrader_ChelseaB,

I really appreciate your response.

I looked up Quagensia but I had no results.

That’s concerning. We are a member of the NinjaTrader Vendor Program. Here’s a link to the official NinjaTrader Ecosystem website with our company’s listing on it.

Search Trading Apps & Services | NinjaTrader Ecosystem

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image987×693 117 KB

I’m curious who our users are, and especially where our users are.
Please let me know, where are you writing from,

I am writing from Champaign, Illinois. We are near the University of Illinois Urbana-Champaign campus.

and what kind of scripts have you created?

I’ve created many, mostly strategies, and mostly using the no-code strategy builder for NinjaTrader from Quagensia which I created rather than having the write the NinjaScript code from scratch. Here are some of them: Point-and-Click Strategies & Education for NinjaTrader® > Quagensia N Edition (For NinjaTrader®) – Quagensia

It sounds like you didn’t know that Quagensia existed which is really a pity because I think that you’d be impressed with our no-code strategy builder for NinjaTrader. It would really mean a lot to me personally if you would check out some of the features of our no-code strategy builder for NinjaTrader on our website at Point-and-Click Strategy Builder for NinjaTrader® – Quagensia

Thank you again for your response @NinjaTrader_ChelseaB.

Brook

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Hi Chelsea,

Just wanted to wish you the best in your new endeavors there at NinjaTrader!

I’m still stunned and in mourning that you guys would abandon your official public support provided by a public forum. It’s hard to believe that the ‘valuable insight’ from the community included suggestions to stop all participation in these forums.

Beg pardon, but I don’t think NT’s new support efforts are necessarily better than the self-research provided by ‘stumbling around for the right search terms’. They’re just different. These new efforts deny the forum community of a publicly built knowledge base that can be mined for past NT responses. This is a huge disadvantage. Lack of participation in the forums will, over time, slowly erode community participation, since there are no official answers to be had here. Even now, many posts start as a plea for help from NT support.

It sickens me that relatively simple official answers from NT support are no longer available in a public setting.

NT’s evolving support efforts should be building on top of these new public forums, not replacing them with zero participation.

Please bring back official NT support to these public forums!

Just my 2¢.

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Thank you for all the help and best of luck.

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Hopefully they have some AI munching through 15 years of Forum Knowledge Base :sweat_smile:

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Chelsea, best of luck in your new role. You were the first support interaction I had with NT many years ago. I was a little impatient, but you weren’t. So many times you helped me see what I was missing or doing wrong. You were the very best of the support staff and I’m sure the same will be true in your new role.

I’m looking forward to the new support tools.

Thanks!

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support is no longer on the forums. We’ve made the choice to redesign our support to be more intimate, focused, and reactive,

What community lost in the process is learning from mistakes of others. And, sometimes learning new ideas. What got also worse is free indicator search as it’s no longer possible to find new indicators.

Anyway, congratulations on the promotion.

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You can still find free indicators on NinjaTrader Ecosystem.

www.ninjatraderecosystem.com

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I said it’s impossible to sort search results by date or discover new indicators that have been submitted.

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Are you sure?

I’m looking at submitted indicators in ‘User App Share’ and the ‘Sort By’ dropdown selection clearly has an option to sort by date added.

Isn’t that what you’re looking for?

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No, he is looking here. One step higher than you. He should select there “user app share”

And there is indeed no sign of dates.

You are looking here:
https://ninjatraderecosystem.com/user-app-share/?fwp_new_usa_category=ninjatrader-8-indicators&fwp_sort=user_submitted_app_creation_date

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You’re right. I did not think user app share was the link for indicators etc.

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Which is the exact correct place to look, no?

That ecosystem home page clearly describes the
‘user app share’ as this,

“The NinjaTrader User App Share includes 100s of
FREE TO USE apps & tools built by the user community.”

Thus, from the ecosystem home page, you click on the
link for ‘user app share’ to find free user created add-ons,
indicators, and strategies. At that link, there is indeed
a way to sort by date.

It should be an easy follow-thru to guess that “UserAppShare”
is a good candidate to click on for user submitted stuff, even
if someone didn’t see the large descriptive text explaining
what “UserAppShare” means.

:smiling_face_with_sunglasses:

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Good luck, youve been a great help!

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You are right. I just wanted to show that you were looking at the correct place, while he was not.
:slightly_smiling_face:

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Chelsea,

You will be sorely missed but I wish you the best in your future role. I hope you will stay in touch.

Bruce

1 Like