Error Message: Ninjatrader Continuum: Trader is not enabled to use NinjaWAPI. Contact your FCM

Trying to reconnect to Continuum after hiatus.

I’ve reset the password via password reset request using web (following instructions here):

NinjaTrader Continuum Username and Password

When I try to connect in Desktop App I received this error message:

Ninjatrader Ccontinuum: Trader is not enabled to use NinjaWAPI. Contact your FCM