Deleting orders that cant be deleted

General Discussions
1

Anyone have orders causing issues,

cant Flaten,

changed to simulation and rolled a couple over

orders
orders1140×736 64.4 KB

but these just don’t go away.

2

is this with a live account or a sim? I feel this sounds like a familiar thing that occurred with sim account orders from time to time and I think the fix was to reset the sim account. Although, I could be remembering that wrong.

3

all sim account. been a while since live. under new account # but still showing

4

errors
errors1314×627 129 KB

5

thanks for reply btw

6

Are the orders for the other sim account though? Have you already tried to reset the account?

I found a post on the old forum that I thought this situation sounded like. Not sure if this is your situation as well, but I hope you can get a fix soon.

OP: i have an order in my sim account that won’t cancel. it is just stuck in the chart. how do i remove it. i have tried to cancel in the orders tab, but i won’t cancel.

*NT: Thank you for your post.

Simulated orders can sometimes become stuck in a ‘pending’ state if the platform unexpectedly loses connection or shuts down while the order is in the process of updating from one state to another. To remove the order, we will need to reset the simulation account.

Resetting a simulation account will clear all historical trade data from this account. Please follow the instructions below to reset a simulation account:*

  • From the NinjaTrader Control Center window select the Accounts tab

  • Right-click on your simulation account and select ‘Edit Account’

  • Press the “Reset” button > Yes > OK

1 Like
7

Thankyou made sense. deleted all history to make sure.

problem solved.

             Kudo Points +1
8

glad you got it figured out