I never would have signed up for a lifetime license if I knew that NT was going to end tech support. NT Tech support was truly fantastic and a huge help to me.
I guess that the new owners are anxious to cut costs and recoup their investment as soon as possible, so now support is “community driven.” I never thought that I would spend so much money in commissions and fees, and then be at the mercy of the kindness of strangers.
Love to hear ideas about how we can make our displeasure heard.
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Did you try emailing in?
I miss the old forum also but let’s be honest. This was exceptional customer support there for scripting issues.
I emailed to support@ninjatrader.com and got an AI response immediately. However, if you email scriptingsupport@ninjatrader.com, the same people who used to answer in the forum will answer there 
I’ve received plenty of good replies from there in the last couple weeks.
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yes but that answer is not added to the general library so you cant search and find answers. its truly a backward step. and once they have sent 50 emails for the same issue maybe the bean counters will understand .
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There is no mention of specific email technical support in the blanket email they sent out, only “customer” support, and they made it perfectly clear that there will be no NT engineers in the forum. I’ll try the scriptingsupport email, but I’m not sanguine that it will be long for this world. I’ll change my tune if they make mention of it in the FAQ.
Although I hope that I’m wrong, I think that Mindset is the one who is: there will never be 50 emails sent out on the same topic–just 50 AI replies re-pointing you back to the forum, which costs them nothing.
I’m not a programmer. Lately, I’ve been able to create NT indicators and drawing tools with Claude, who gets a lot of the information it needs from the User Forums. NT is keeping the old repository available, but it looks like this new one is going to have a wall, so Claude won’t be able toretrieve anything from there. I don’t know if it makes much difference because all the useful help I’ve gotten has been from NT staff and not fellow members.
Since these new owners are greedy and have no interest in helping us, I think the best action we can take is posting this situation on review sites, like Trustpilot, and giving them one or two stars, which is what I’m going to do. People do read those posts. Getting enough members to protest publicly might hurt their bottom line enough to turn this around. Maybe not, but I think it’s the only hope. I have too much time and money invested in ancillary NT software to easily let this go.
Arguably, Quantower, although a lesser platform in some important to me aspects, has good (and now better than NT) support via discord. It’s also using .NET and AI can program for it if you give it some example code.
Hoping they’ll catalogue issues dealt with via email support into a searchable Knowledge Base. Hoping….. 
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thanks for the scriptingsupport, the old forum was exceptional. I’ve always get helped from the scripting staff like Chelsea or Brett. Extremely competent peoples.
I hope they stay safe and ar not unemployed, thanks for all the free support you gived me in the past
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I had replies from Chelsea already.
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I think it’s very interesting what they’re doing. I think that the new owners are heavy into AI, as every large firm is today.
They’re more concerned with the perception than the reality.
I think that they’ve had AI comb through the topics in the old forum and mirrored the most visited in this new forum. If you’re thinking of purchasing NT and go the forums to see if you’ll be able to get answers to your questions, you’ll think that this forum is heavily used and offers great tech support. If you click on most of them, you’ll see that they’re just the stubs that the AI has created, there’s no content there. I bet that if you look back in six months, you’ll see many questions and few if any answers.
I think that the only hope is for many of us to write reviews on sites like Trust Pilot. I’m sure they’re monitoring those sites and are concerned about how reviews affect their business.
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maybe this whould be the only way we have
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Am I angry?
Well, certainly, I am not pleased.
Eliminating NT Support from this forum is a very stupid business decision. It signals a huge lack of respect for their customers, esp their new ones.
If I look at my own 12+ years learning NT, the old forum was absolutely critical to my early education. Back then, I wanted to become expert in using NT, and esp in using NinjaScript. Reading the forums was a huge source of good learning material. I always relished finding forum answers from Bertrand, an absolute god in NT support.
As a way to give back, I became a frequent contributor on the old forum. Over the years, I authored many well-regarded answers, but I also continued to learn more because of NT support participation. Why? Because NT support was always there, adding their input, confirming or tweaking my big answers and lofty attempts to deep dive an explanation of something.
I now consider myself an expert user. So, where does someone like me go to extend their own knowledge? Not this new forum. Frankly, there is nothing here for me to learn. Who am I to learn from? What do I have to gain? Think about it, no NT Support means no definitive answers for me to learn from.
In my view, my elaborate answers in the old forums were definitive, because if they were not, NT support would step in and provide corrective advice – precisely because NT Support participated in the old forums.
I gave back to the forum because I learned from the forum.
With NT Support abandoning this new forum, it has greatly impacted my desire to participate. I do not feel like ‘community driven support’ is definitive support. I advise everyone to abandon this forum and engage support privately via email or the contact web page. Unfortunately, this means the user community is left to suffer, esp new eager users, because there will soon be no public reservoir of forum knowledge to mine for definitive public answers.
It appears to be the end of an era. Very sad.
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Well said. Even AI is searching old forums when troubleshooting
Now this forum will be full of answers from people like me who rely mostly on AI 
Basically, we will see the same decline as with Quora.
Thx for your info on Chelsea and Brett. It just so happens, I am looking to pay someone to help me complete my second part of the NT8 scripting equation. If you could point me to the right direction, I’ll be very grateful. 4tison@gmail.com
Thx much StephenG, in our family, me and my son purchased separate lifetime licenses for over a decade now. But this is the first time that I read about NT8 Support team is being dismantled. During the last few months, practically, every time I contacted platform support, I ran into some delay. At the moment, just last few days, I’d an appointment with a tech, the schedule was for 10.30 pm rather then 10.30 am. I just fired a request for assistance for this early morning instead. There is no indication that someone would help me out in the next few hours. L O L. We’ll see what develops? Thx everyone for listening. Yes, I am also looking to pay some competent individual to help me finish the second part of the NT8 script equation. Much obliged, trading friends. I AM VERY HAPPY TO HAVE DISCOVERED THIS FORUM FILLED WITH CONCERNED TRADERS. Be blessed everyone.
I’m not a programmer, but I have had great success using Claude (particularly 3.7 and now 4.0) to write NT indicators and chart tools.
You’ll need the professional version to give you enough time on the system. Also, I don’t know if the free version gives you Project knowledge, which lets you store all your work and references between sessions. The professional version only costs $20 per month.
It helps Claude a great deal if you can give it a similar indicator or tool to start with, but it’s not absolutely necessary. I also always point it to the NT Reference Guide and the old User Forum (thank goodness they’re not taking it down). It often finds critical information in that forum.
Tell Claude that you want to work in the NT Editor and not in Visual Studio. My code has always been short enough to do that.
It creates the code in what it calls an artifact, which has a copy icon on top. You press the copy icon and then enter the entire code in the NT editor and hit the compile button. They’ll usually be compile errors in the early stages of a project. You can take screen shots of them from the editor and add them to your chat.
Claude will then give you a completely new version of the code with an explanation. Delete your old code in the editor (ctrl-A, Delete) and insert the new code. It takes some iterations, but Claude eventually gets it right.
Since the sessions are relatively short and Claude has no memory between them, it’s important to ask it to prepare an update in markdown, artifact format. You can copy it and it to project knowledge after the session. You also need to post the last version of the code.
The next session tell Claude to refer to the update and the code.
Good luck!
I am updating what is currently happening at NT support dept. I am repeatedly asked to try opening in safe mode, NT8, in spite of the fact that the attachment pix sent to them clearly showed that database disk image is malformed! And NT8 could not be opened at all.
When I first joined, the quality of Platform Support Team, was much more technical oriented.
I have to give the new owners some credit: They had initially embargoed my email starting with, “There is no mention of specific email technical support…”, and they have now released it.
i hear that i cant even get an answer and i cant login ? wtf.. just spent 2 years learning code to trade and now no login help… jeez
finally got through to help desk said site was down ATM. ??