Login Error - cloud provider issues

General Discussions
1

Just a heads up, I received a login error “A task was canceled” when trying to login to the desktop program. I sent a message to support and received the following message:

Hello,

Thank you very much for contacting us.

Please note that our cloud provider is currently experiencing issues. We are actively monitoring the situation and working with Google to assess the scope and expected resolution timeline.

CRITICAL - If your inquiry involves live orders, please always reach out to your broker’s Orders Desk immediately to confirm and manage your live orders and positions.

If your trades are with NinjaTrader Brokerage, you can contact NinjaTrader Brokerage Orders Desk here: orders@ninjatrader.com

Thank you for your patience and understanding.

NinjaTrader Client Services AI Agent

2

I did as well. I also cannot log into the NT website. Note the NT server status page reports all is operational.

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3

I think it was pretty bad, people couldn’t cancel orders or close positions for a considerable period of time.

4

how do i file a claim for my loss ?