The only reason why I tried NinjaTrader was because I was waiting for my money to clear on my main brokerage, and I wanted to trade. I agree, the platform performance is horrific. There are several Platform freezes and outages. There are Stop-loss and order execution problems, as well as automatic liquidation. I don’t like that I can’t reach customer service in a reliable manner, and the fact that withdrawals and account restrictions is even up for discussion p*sses me off to high heaven. Why can’t I withdraw the money from my account? Why is there a $50 minimum?
I was smart enough to not have deposited a large sum of money, but that isn’t even the point. I would recommend new traders to stay away from these internet based brokerages, And if you are going to use one, read the fine print before you jump in.
When you call yourself dealing with people’s money, you better make it your business to make sure your platform functions at peak performance.
I upgraded to the lastest version. Today just after the Econ report (07:37). Connection to the NT Historical server was lost.
ALL of NT froze immediately after an order was submitted.
The order did not display on any chart (MNQ/MES).
I had to CTRL ALT DEL and end the task and then use the Taskkill command to stop the service.
I restarted and the order was showing on the chart but of course it was not at a profit but only down a few points.
I had to manually close all positions to get it to go away.
Seems the latest version of NT is no better than the others.
The problem seems to be with NT data servers and not the version used.
ALL other Windows functions were working without pause and my internet connection was stable and 200mb.
Seems NT is not fixing this issue.
Here is the error in the log:
10/15/2026 7:37 Connection Connection lost to the NinjaTrader Historical Data Server: hds-us-nt-009.ninjatrader.com
Hinsel, that historical-server error gives support a specific event, but it does not prove why all of NT froze. NinjaTrader tracks price and order connections separately: connection states.
Send support the matching log and trace files. Ask them to compare 07:37 with the broker’s order and execution timestamps. A missing chart marker is not proof that an order failed. What timezone was 07:37, and what exact build is installed?