I am trying to cancel the renewal of my market data subscription. When I press the cancel renewal > cancel now buttons, nothing happens. In my history and notifications there is no indication that my subscription has been canceled. When I contact support by email, I get a worthless AI response that disregards my message and guides me through the exact steps I took. Any tips on getting the cancellation to go through, or on how to reach an actual human being with override capabilities? These AI responses are driving me insane.
Thanks!
