yesterday I watched it disconnect. my main computer on ethernet disconnected and didnt come back but my old laptop on wifi didnt disconnect. Neither one had a strategy running @EduardoT i wish ninjatrader’s tech support wasnt so bad as it is
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if neither machine had custom scripts running and one dropped while the other stayed connected on the same network you are almost certainly hitting a concurrent login limit on the data feed, brokers only allow one active data stream per credential, if the laptop on wifi pings the server or requests a tick the broker’s risk engine instantly severs the primary ethernet connection to prevent data piracy. It is an infrastructure restriction at the clearing house level not a platform bug. this is exactly why institutional setups use dedicated co-located servers with leased lines instead of splitting home networks, unfortunately retail tech support will rarely explain network topography to you.
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the connection that crashed was 3 funded next accounts. the laptop that stayed connected was an apex account. however they are using the same ninjatrader app login account
My NT lost connection and/or silently stopped receiving data updates 3 times today. This was while running on a vultr VPS with a 1gbit up/down that I moved to specifically to try to prevent this. I didn’t even have 3 times happen in a day while running at home. I don’t know what to do at this point
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Who was your data connection with?
IQFeed?
Kinetick?
Preferred futures connection was set to “none” so I guess it was using to NinjaTrader. Should I switch it to Rithmic for NinjaTrader Brokerage?
I have been experiencing connection loss issues as well and I have a VPS. 4 “Panic” disconnects in 4 days at random times, longest one was 14 hours before I noticed and manually reconnected. Trace files show the trade WebSocket getting hit with ConnectionClosedPrematurely from Tradovate’s end while the price feed stays connected. NT retries 60+ times over 4 minutes before giving up. Looking at CrossTrade’s Data Watchdog as a workaround but hoping someone here has found an actual fix or got a real answer out of NT/Tradovate support.
FYI/Fwiw I’ve noticed ‘more than usual’ drops & slow connections a few times this week (Rithmic), which was disheartening as I felt I’d noticed an overall improvement especially at NYO recently & wondered if someone had upgraded their back-end infrastructure or whatever
Oh well, here’s hoping for next week!
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Still no answers out of NT. I was hoping to see something about connection loss improvements in 8.1.7.0 release notes, but it seems like it’s not even on their radar.
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seems this is a common issue. also got this problem.